The CITI Program offers completion documentation after completing all required modules and meeting the passing score requirement for a course.
You can also access your completion records through the Records tab which provides the completion records for all course completions on your account.
Each records includes;
- Stage - if applicable this list the stage of course such as basic or refresher
- Record ID - a unique number assigned to this completion
- Passing Score - the score required by the institution to pass
- Your Score - the score you achieved to meet passing requirements
- Start Date - the date you started the course
- Completion Date - the date you completed the course
- Expiration Date - if applicable, the date the institution has set for this course to expire
- Gradebook - a link to review the modules in the gradebook or take additional optional modules
- Completion Record - provides access to your completion documents
To access the completion documents click on View-Print-Share under Completion Record.
CITI Program offers two different documents to reflect a course completion:
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Completion Reports are transcripts that include all quiz scores. Part 1 shows scores at the time you completed and passed the course. Part 2 reflects any subsequent quiz attempts.
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Completion Certificates are diplomas that do not include quiz scores. They are more suitable for sharing on sites like LinkedIn.
Each Completion Report and Completion Certificate has a unique "verify" link that you can send to others to share your results (or use for online posting).
For additional assistance, contact the CITI Program support desk by clicking on the Support tab and filling out the email request form. Please provide as much information as possible to assist us in assigning your case to the correct technician.
Phone support is also available by calling 888.529.5929 (Mon - Fri, 9:00 a.m. - 7:00 p.m. U.S. Eastern Time).
