The purpose of this Support Center is to provide technical support, resources, tips, and answers to frequently asked questions regarding the CITI Program. We welcome contributions and feedback so please contact us with anything regarding the CITI Program or this Support Center.

CITI Admin - Get Started - CITI Program

Welcome to CITI Program!
Getting Started Guide - Admin

Logging In:

  1. From the homepage you will find the log in box on the upper right corner of the screen.
  2. Log in with your existing CITI Program username and password. If you have forgotten your username or password you can retrieve them through the "Forgot Username or Password" link.
  3. The first time you log into the CITI Program you will be prompted to update your password to meet new security standards.


Access the Admin Menu:

You will now access the admin menu through the "Admin" tab at the top of your main menu.

*If you have admin access at multiple sites they will all show up under the one Admin menu tab.

Click on the name of the institution you want to access under the "Manage My Institution" heading.

The main Admin page for your institution would look similar to this.

Admin Main Page

  1. Institution Information
    Review your Institution’s setup, each member that has Admin access and their research privileges, which Admins are setup to receive email notices when a course is completed, and the CITI instructions page provided to your institution’s learners (default instructions: https://www.citiprogram.org/citidocuments/citiinstructions.htm).
  2. Course Setup
    Review the setup of each course as they are available under your institution.
    (see below: Panels)
  3. Reports
    Run reports for your institution. Filter by different time-frames and groups or courses completed.
    (see below: Active Links to Profiles in Reports‚Äč)
  4. Members
    Listing of members currently affiliated with your institution. Search by name, ID, email, or enrolled course. Accessing a member’s profile will allow you to update their enrollment and assist with their log in.
    (see below: Additional Links on Learner Profiles)
  5. Curriculum Forms
    These links are to download the series module selection forms. If the curriculum for your institution needs updating, simply download the relevant form, fill it out, and send it to us at support@citiprogram.org to be implemented.

There are some features you will notice:

Panels - You will find these throughout the site. On the Admin menu you will notice the Active Courses Being Used and the Inactive Courses With Completion Reports are now panels. Click on the blue bar with the panel name to expand the selection.

Active Links to Profiles in Reports - The member reports have an active link to the learners profile directly from the report. This saves you from having to look up the member by a single profile after viewing the report. Just click on the learners to access their profile.

Additional Links on Learner Profiles - Admins do not have access to learner passwords due to new security features. To assist learners with log in issues admins can update learners email addresses and resend the password reset link to the email address on file.

Admins can also resend the account validation email if a learner registers and does not receive the email. Additionally, admins can enroll learners in courses through the "Add a course or update learner groups" link. Members can also be removed from your institution.

Last Updated: 13-Mar-2017 11:10 a.m. EDT

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Phone Support
Monday through Friday
8:30 a.m. to 7:30 p.m.
U.S. Eastern Time (EST/EDT)
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admin@citiprogram.org
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