CITI Program's Transactional Emails (Apr 2017)

CITI Program sends various types of "transactional" emails to both learners and administrators of in order to facilitate the use of our services.

Transactional emails are sent for:
  • Creation of a new CITI Program account
  • Completion of a CITI Program course (to each learner who completes a course and for organization administrators who have requested such notifications)
  • Coursework due (because a learner's previously completed CITI Program course is near to or has passed its expiration date)
  • Username recovery or password reset (to restore the ability to log into CITI Program's learning management system)
  • Requests for support to CITI Program Support.
We have recently updated the format of these transactional emails, including those an administrator may receive.  If your site's documentation includes images of our standard messages, you will need to update it to reflect the new formats.  View sample images in the Support Center article about transactional emails.

Transactional emails are sometimes labeled as SPAM and intercepted by organizations' email security appliances. Your technical support staff can "whitelist" some of CITI Program's email servers to reduce the probability of these interceptions. More information is also provided in the Support Center article about transactional emails.

Back to April 2017 Newsletter

Last Updated: 09-Jan-2019 11:30 a.m. EST
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