Information for Learners

  • Can I change my username?

    No. Once your username is created you can not change or update it.

    Dec 11, 2018 02:26PM EST
  • How do I begin my course?

    After you create an account and make your course selections, you will be brought to the Main Menu. Click on the blue box "View Courses" for your Institution's C...

    Dec 10, 2018 09:00AM EST
  • I took the refresher course but needed a basic course

    If you mistakenly enrolled in AND completed a refresher course when you were required to complete a basic course we will require permission from the institution...

    Dec 26, 2016 03:05PM EST
  • CITI Program CE Credits Overview

    What types of continuing education credits and units are available through CITI Program courses? AMA PRA Category 1 Credits for physicians, physician assistants...

    Aug 06, 2018 10:11AM EDT
  • Frequently Asked Re-Certification Questions by Profession

    Medical Professions Physicians Are AMA PRA Category 1 Credits™ awarded through CITI Program recognized by the American Board of Internal Medicine toward t...

    Aug 06, 2018 10:09AM EDT
  • Issues with Internet Explorer 9

    Update July 17th, 2015: The issue with Internet Explorer 9 crashing when submitting a form on our website should now be resolved. If you continue to experience...

    Dec 26, 2016 03:08PM EST
  • How to enable strong encryption in Internet Explorer

    For your security, we require your browser to use strong encryption (TLS 1.2 or higher) when making a credit card purchase on our website. To enable strong enc...

    Jun 05, 2017 03:44AM EDT
  • Browser Security for Credit Card Purchases

    For your security, we require your browser to use strong encryption (TLS 1.2 or higher) when making a credit card purchase on our website. .tls-banner { ...

    Aug 02, 2018 01:35PM EDT
  • How to disable emulation of an old version in Internet Explorer

    Internet Explorer 11 can emulate older versions of Internet Explorer. The CITI Program website does not work correctly when your browser is emulating an older ...

    Nov 16, 2017 04:22PM EST
  • The CITI Program no longer offers printed versions of its courses

    The CITI Program no longer offers printed versions of its courses. We encourage you to use the CITI Program's learning management system to access online versio...

    Apr 03, 2017 12:22PM EDT
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