The purpose of this Support Center is to provide technical support, resources, tips, and answers to frequently asked questions regarding the CITI Program. We welcome contributions and feedback so please contact us with anything regarding the CITI Program or this Support Center.

Learners

  • How do I enroll in a CITI course for the first time?

    CITI Program New Learner Account Registration Go to www.citiprogram.org and click on the "Register" button located in the blue log in box to the right of the h...

    Jan 05, 2017 02:30PM EST
  • Who do I contact for technical support?

    For technical support related to the CITI program, you can call our support center at (888) 529-5929 or e-mail us at support@citiprogram.org. Our support desk ...

    Jan 05, 2017 05:40PM EST
  • How do I know when my course expires?

    Your affiliated institution decides the expiration date of a course. To view your courses expiration click on the "My Reports" tab from your account as demonst...

    Dec 26, 2016 02:06PM EST
  • Independent Learner Subscriptions

    Independent Learner Subscriptions Independent learner access is intended for individuals not affiliated with a participating organization or those who have spe...

    Dec 26, 2016 02:08PM EST
  • Forgot Username and/or Password

    You can use the automated retrieval system if you have forgotten your username or password. Go to our homepage, www.citiprogram.org, and click on the "Forgot Us...

    Jan 10, 2017 02:00AM EST
  • NIH New Policy on GCP Training

    On 16 September 2016, the National Institutes of Health (NIH) issued a new policy (Policy on Good Clinical Practice Training for NIH Awardees Involved in NIH-fu...

    Jan 31, 2017 11:08AM EST
  • When will the CITI Program mail, fax, or e-mail my official certificate?

    CITI Program issues "Completion Reports" (CRs) for every course completed by a learner. In response to many requests, CITI Program now also issues course "Compl...

    Jan 31, 2017 08:52AM EST
  • Can I view the CITI Program website in other languages?

    You may change the current displayed language of the website through the drop down in the top left corner of every page. CITI Program currently offers websit...

    Dec 26, 2016 02:19PM EST
  • How do I know if I passed or not?

    Each institution determines the passing score for their courses. This can be anywhere from 50% to 100% and is displayed at the top of your grade book. Once a c...

    Dec 26, 2016 02:20PM EST
  • Citing the CITI Program Website and Modules

    The CITI Program has adopted a modified version of the Chicago Manual of Style 16th Edition's Author-Date format for reference lists and text citations. ​​Webs...

    Dec 26, 2016 02:31PM EST

Contact Us

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Monday through Friday
8:30 a.m. to 7:30 p.m.
U.S. Eastern Time (EST/EDT)
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