Information for Administrators

  • Is the CITI Program accessible for blind or visually impaired learners?

    The Collaborative Institutional Training Initiative (CITI Program) is committed to making all of its content accessible to persons with disabilities. The CITI P...

    Mar 12, 2017 07:59PM EDT
  • Learner Password Retrieval

    The learner password retrieval feature was implemented to improve the integrity and security of the CITI Program website. Learner passwords are no longer availa...

    Mar 12, 2017 07:58PM EDT
  • Automated Downloads Service

    The CITI Program offers an Automated Download Service which allows organizations to download the completion data in a .csv, .txt., or .xls format. These reports...

    Jul 21, 2017 01:12PM EDT
  • CITI Program Site Definition

    In addition to the base subscription fee, an additional fee will be charged for each site above and beyond the organization's primary facility or campus. ​“Sit...

    Feb 01, 2018 02:58PM EST
  • CITI Program Admin Welcome Letter

    This link will allow you to access our CITI Admin Welcome Letter. This link is normally sent at the time of your institution's initial set up. If you have any q...

    Mar 12, 2017 08:05PM EDT
  • CITI Support - Staffing and Hours

    The CITI Program offices are located in Miami, Florida. CITI Support technicians are available: Monday through Friday 8:30 a.m. to 7:30 p.m. U.S. Eastern Time ...

    Mar 12, 2017 07:48PM EDT
  • How do I add an additional administrator?

    To add an administrator, a current administrator will need to send the CITI Program a request via e-mail to requesting Admin access for ...

    Dec 25, 2016 12:33AM EST
  • Information for Email Administrators

    The CITI Program sends several types of automated emails to its learners to facilitate use of the CITI Program website for coursework and to help resolve any is...

    Apr 10, 2017 09:24AM EDT
  • Sample Expired Coursework Reminder Email

    CITI Learner, This is an automatically generated email reminder from the Collaborative Institutional Training Initiative website. (Please do not reply to this...

    Mar 12, 2017 08:48PM EDT
  • Single Sign-On (SSO) and Shibboleth Technical Specs

    CITI offers a Shibboleth Single Sign On interface for sites to allow their learners to login via their institutions. Getting Started Policies & Proce...

    Jun 28, 2018 09:17PM EDT
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