Troubleshooting

  • Access to the Payment Website Restricted

    If you have been redirected to this page from our payment website, your activity has been flagged as suspicious. We apologize for the inconvenience. If you con...

    Jul 13, 2018 12:33AM EDT
  • How to disable emulation of an old version in Internet Explorer

    Internet Explorer 11 can emulate older versions of Internet Explorer. The CITI Program website does not work correctly when your browser is emulating an older ...

    Jan 09, 2019 04:43PM EST
  • How to enable strong encryption in Internet Explorer

    For your security, we require your browser to use strong encryption (TLS 1.2 or higher) when making a credit card purchase on our website. To enable strong enc...

    Jan 09, 2019 04:43PM EST
  • Troubleshooting Excel issues

    After you apply the July 2016 Microsoft update to Excel, you may no longer be able to open the Excel files that our website has generated. When you attempt to o...

    Jan 17, 2019 07:31PM EST
admin@citiprogram.org
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