The purpose of the CITI Program Support Center is to provide technical support, resources, tips, and answers to frequently asked questions regarding the CITI Program.

We welcome contributions and feedback from learners and CITI institutional administrators. Please share comments, questions, and feedback with the CITI Support team regarding the Support Center.

Support Center

CITI Program Browsers Versions & Requirements

Last Updated: Apr 06, 2016 06:25PM EDT
Q: What browsers can I use with the CITI Program website?
A:  The vast majority of browsers made within the last 3-4 years will support all the features of the CITI Program website. 
Browsers are either "Supported", "Functional" or "Non-Functional". 
Supported: The site has been tested and verified to work on these browser/operating system combinations. The CITI Program will provide support if you experience issues with the website while using these browser/operating system combinations.
  • Internet Explorer 8 and up on Windows XP and up
  • Current version of Chrome on Windows XP and up/Current version Apple OS X
  • Current version of Firefox on Windows XP and up/Current version Apple OS X
  • Current version of Safari on Current version Apple OS X

Please note that if you wish to make a credit card purchase on our website, your browser must support TLS 1.1

Functional: Many other browsers not on the "Supported" list are fully compatible with the CITI Program website. However, we can only test and provide support for a limited number of browsers/operating systems because it is impractical to support dozens of different configurations. 
Non-Functional: These browsers so old that they lack basic programmatic or security functions and as a result the site is unusable when displayed in them.  Therefore, they are specifically blocked by the site.
  • Internet Explorer 7 or below
  • Firefox 3.5 or below
Q: Do I need JavaScript or cookies enabled to use the CITI Program website?

A: Yes. The CITI Program website requires both JavaScript and cookies to be enabled in order to function.    If you have either function disabled, please consult your browser's help documentation in order to enable them.

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