The purpose of this Support Center is to provide technical support, resources, tips, and answers to frequently asked questions regarding the CITI Program. We welcome contributions and feedback so please contact us with anything regarding the CITI Program or this Support Center.

I currently have two learner accounts. Can I merge them into one CITI Program account?

If you would like to merge two learner accounts, please send an e-mail to and include the following information:

  • Your first and last name.
  • The name of your institution.
  • The username or Member ID for the account to keep.
  • The username or Member ID for the account to merge.

For further assistance please contact the CITI Program help desk at 888.529.5929 or e-mail us at

Please note that we are unable to delete accounts from the system.

Last Updated: 12-Mar-2017 7:58 p.m. EDT

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