The purpose of the CITI Program Support Center is to provide technical support, resources, tips, and answers to frequently asked questions regarding the CITI Program.

We welcome contributions and feedback from learners and CITI institutional administrators. Please share comments, questions, and feedback with the CITI Support team regarding the Support Center.

Support Center

I currently have two learner accounts. Can I merge them into one CITI Program account?

Last Updated: Jul 08, 2016 08:50PM EDT
If you would like to merge two learner accounts, please send an e-mail to and include the following information:
  • Your first and last name.
  • The name of your institution.
  • The username or Member ID for the account to keep.
  • The username or Member ID for the account to merge.
For further assistance please contact the CITI Program help desk at  (888) 529-5929 or e-mail us at

Please note that we are unable to delete accounts from the system.

Contact Us

  • Email Us
  • Call Us: 888-529-5929
  • Call Us: +01-305-907-3100

Hours of Operation

Monday through Friday
Phone and Email Support:
8:30am - 7:30pm
U.S. Eastern Time (EST/EDT)

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