The purpose of this Support Center is to provide technical support, resources, tips, and answers to frequently asked questions regarding the CITI Program. We welcome contributions and feedback so please contact us with anything regarding the CITI Program or this Support Center.

Guide to CITI Navigation

Main Menu

When you first log into your account, the first thing you would see is the Main Menu. Please take note of your name and CITI Member ID number in the top right corner. This will be present on all CITI Program pages if you are logged in your account.

From here, you can view your active Courses, Learner Tools, and update your affiliations.

Courses: To begin a course, click on the title of it. Your current status can be viewed at a glance from the Main Menu. Once you have completed the course, you may also access the Completion Report for it from here.

My Learner Tools

  • Add a Course or Update Learner Groups: If you need to update your enrollment, you may do so here.
  • View Previously Completed Coursework: View your past completions, expirations, and access completion reports.
  • Update Institution Profile: Update your contact information, institutional identifiers (email/IDs), role in research, or other institution-specific information
  • View Instructions page: Your institution may provide contact information or guidance here if you are unsure of your requirements or need assistance accessing a course.
  • Remove Affiliation: Remove this institution from your profile. You will no longer have access to courses under the institution unless you re-affiliate.

My Profiles

CITI Program Profile: You may change your name, update your email address, manage CE credit preferences, and update your security question and other personal information.

Institution Profiles: Below the CITI Program Profile, a Profile will be listed for each institution you are affiliated with. You may update your contact information, institutional identifiers (email/IDs), role in research, or other institution-specific information

My CEUs

Manage your CE credit preferences. If you have purchased CE credits, you may also access any of your certificates from here. More information regarding CE credits can be found here: https://support.citiprogram.org/customer/portal/articles/1719368-qualifying-for-and-purchasing-ce-credits

My Reports

Access completion reports, view expiration dates, scores and other information for all your current and past affiliations.

Completion Report: Once you have completed a course, a View link in the Completion Report column will appear. From here you may access the completion report. Completion reports are downloaded in PDF format, so please ensure you have the latest version of Adobe Reader or a similar PDF-viewing application installed.

Last Updated: Mar 12, 2017 09:16PM EDT

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