The purpose of this Support Center is to provide technical support, resources, tips, and answers to frequently asked questions regarding the CITI Program. We welcome contributions and feedback so please contact us with anything regarding the CITI Program or this Support Center.

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Email Us

Many requests can be resolved immediately through our self help tools or over the phone by our technicians at 888-529-5929.

Technicians are available Monday through Friday from 8:30 am to 7:30 pm, eastern time.

Click on the links below for more information:

Please include as much information as possible to help us identify the problem and resolve your case quickly.

Depending on your request/question, helpful information could include your member ID, username, possible alternative email addresses, completion report number, or name of the course.

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Hours of Operation

Phone Support
Monday through Friday
8:30 a.m. to 7:30 p.m.
U.S. Eastern Time (EST/EDT)
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