Use this guide to register, log in, view your institutional courses, start training, access completion records, update your profile, and find help.
Table of Contents
Quick Guide for New Learners
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Registering
If you are new to CITI Program and your organization does not utilize Single Sign On (SSO), you will need to Register (create) a new account, including a CITI Program username and password.
Check the list of organizations utilizing SSO to access CITI Program .
To register a new account, visit https://www.citiprogram.org/, then click the Register button.
There are two options when creating a CITI Program account: Organization Affiliation or Independent Learner Registration. (Note: for additional information on the Independent Learner option click here.)
Select the appropriate button to continue with registration.
For those who select the Organization Affiliation option, please search for and select your organization. Click the Create a CITI Program Account button to continue.
Complete the registration steps:
- Step 2: Creating log in credentials
- Step 3: Adding a Security Question and Answer
- Step 4: Adding Country of Residence (Optional: Connecting your ORCID iD)
After clicking the Continue Registration button you will be redirected to:
- Select Continuing Education Credit preferences (see Obtaining Continuing Education Credits)
- Provide the information requested by your organization for affiliation and reporting purposes
- Select your courses from the available curricula offered through your organization. You will be presented with a series of questions or options to enable you to enroll in the courses appropriate to the curriculum selected by your institution.
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Logging In
There are two ways to log in to CITI Program’s Learning Management System (LMS):
(1) CITI Program credentials; or
(2) Your organization’s Single Sign On (SSO) credentials
Check the list of organizations utilizing SSO to access CITI Program .
If you have already created an account with a CITI Program username and password or if your organization utilizes SSO, go to https://www.citiprogram.org/login or click the login button from the homepage.
Logging in with CITI Program Credentials
Enter your username and password created during registration and click the Log In button.
If you have forgotten your CITI Program username or password , click the Forgot links to retrieve your username or reset your password.
Logging in with Single Sign On Credentials
If your organization utilizes SSO, click the Log In Through My Organization tab and log in using your organizational credentials.
If you use your institution’s SSO but have forgotten the credentials, contact an appropriate person at your organization, such as the information technology division.
Note: Some institutions allow access using both CITI Program credentials and SSO credentials. Others use only one method. Please reach out to an administrator at your institution for more information on the preferred login method(s).
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Your Institutional Affiliations
After logging in, your starting point is the My Courses page. Your courses are listed by institution.
You may affiliate with more than one institution. If modules are duplicated between multiple institutions, you only need to complete them once and credit will transfer.
If an institution you are affiliated with does not appear on the list, click Add an Affiliation.
If you wish to remove an affiliation, click Remove an Affiliation. If you remove an affiliation, you will still have access to records of courses completed for that institution. You will not be able to take new courses under that institution unless you add it again.
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Your Assigned Courses
Click the View Courses button next to the affiliation to begin courses.
After you click View Courses for an affiliated institution, you will see that institution’s course listing. The course listing is divided into:
- Active Courses (courses you have started)
- Courses Ready to Begin (not yet started)
- Completed Courses
Learner Tools are available for each organizational affiliation and help you manage tasks for that institution’s courses.
- Add a Course takes you to enrollment questions to place you in the correct courses.
- Remove a Course allows you to remove courses that are not needed.
- View Previously Completed Coursework shows past scores, expiration dates, and completion records.
- Update Institution Profile updates institution-specific details (ID number, email, department, role, etc.).
- View Instructions Page shows institution-provided information (if available).
- Remove Affiliation removes the institutional affiliation.
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Starting and Completing Your Courses
Click the Start Now button to begin the course.
The first time you access a course you must complete the Integrity Assurance Statement. The system will not allow you to start modules until you click the “accept” boxes.
On the Course/Gradebook page you will find:
- Instructions – number of modules required and passing score.
- Progress – number of modules completed out of required total.
- Score – your current average score. Quiz Scores are calculated by dividing correct answers by total answers, multiplied by 100.
Click Start for the first incomplete required module to begin. Some modules offer multiple formats:
- Audio Visual – dynamic presentation with optional narration; best for larger screens.
- Classic – static text/image format; suitable for any screen size and screen readers.
After reviewing module content, take the quiz to move to the next required module.
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Sharing Your Course Completions
You can access completion records through the My Records tab.
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To access your profile information, click the drop-down arrow next to your name and select Profiles.
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Obtaining Continuing Education Credits
You can enable Continuing Education options by clicking My CEs.
Note: Purchasing Continuing Education credits is optional and not required for CITI Program course completions.
Please visit the Support Center Continuing Education section for more information.
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Getting Help
The CITI Program Support Center offers 24/7 support for frequently asked questions.
You can contact our support team by using the Support tab, emailing support@citiprogram.org, or calling 888.529.5929 (Mon–Fri, 8:30 a.m.–7:30 p.m. U.S. Eastern Time).
