How to add/change your affiliated institution or transfer completions

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Adding a New Affiliation

The steps below will assist you if you have mistakenly chosen the wrong institution, your institution has changed, or you have an affiliation with more than one institution and need to transfer module completion credit.


Click on the link Add Institutional Affiliation.


CITI Program dashboard showing ‘Welcome, Demo’ with the ‘Add Institutional Affiliation’ link highlighted. 


Type and choose the correct institution from the search box.

Confirm you have selected the right institution and agree to the Terms and Conditions.


CITI Program ‘Affiliate with an Institution’ page showing organization search field, selected organization, agreement checkboxes, and Continue button.




Answer the member information questions required by your newly affiliated institution and enroll in the course(s) for  your newly affiliated institution.
 

CITI Program ‘Affiliate with an Institution’ form displaying required fields such as organization name and institutional email address.

Removing a Previous Affiliation

 

If you have selected the wrong institution or you are no longer affiliated with an institution, you can remove your affiliation from that institution on your CITI Program account.

After logging in, the Remove an Affiliation link is available under Institutional Courses on the Main Menu (My Courses page) as demonstrated below:

 


Transferring Completions Between Affiliations

If you would like to receive credit for modules previously taken, the following requirements must be met:
 

  • To transfer course credit between institutions, you will need to be affiliated with both institutions (your previous institution and your new institution).

 

  • When you are affiliated with both institutions, enroll in the courses that need to be transferred. You will need to enroll in the same stage of the course (Basic / Refresher) for a transfer to occur.

 

  • ​Each institution determines the time frame in which modules are transferable; referred to as the Look Back Feature. This time frame can span any time between 1 and 10 years. Some institutions opt out of this option and do not allow module completion credit to transfer.

 

FAQ

 

Q: Can CITI add external training to my account?

A: No. At this time, the CITI Program system only records courses that are completed directly within the CITI platform.

We are not able to:

  • Import training records from other providers
  • Upload or attach completion certificates from outside organizations
  • Manually add external training to your CITI transcript

 

Q: I've added the course to the new affiliation on my account but the modules are not transferring.

A: Each institution determines the time frame in which modules are transferable; referred to as the Look Back Feature. This time frame can span any time between 1 and 10 years. Some institutions opt out of this option and do not allow module completion credit to transfer.

 


Need additional help?

Call 888-529-5929 during business hours or submit a request through our Support page with detailed information. Our team will follow up during business hours.

 

 

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