CITI Program Admin Welcome Letter - New Administrator Guide
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Welcome to the CITI Program
This guide will help you become acquainted with the CITI Program website as an institutional administrator at a newly subscribing or existing organization.
- Getting Started
- Administrator Access
- Administrator Menu
- Administrator Support
- Learner Support
- Contact CITI Program
Getting Started
The CITI Program Support Center is a valuable resource for administrators. Visit support.citiprogram.org to access FAQs or submit a support request.
The Admin section of the Support Center includes articles specifically for administrators.
Administrator Access
If you have never created a CITI Program account, follow the instructions in this guide: Create a new account
If you already have an account, use this guide to affiliate with your institution: Add an affiliation
Once registered, reply to your institution’s setup confirmation email with your username or Member ID so we can grant administrator access.
After admin rights are granted, you will be able to access the Admin menu.
Admins can also attend a free webinar: CITI Program Admin Webinars
Administrator Menu
To access the Admin menu, log into your account and click Admin:
The Admin menu allows you to access completion records, member records, run reports, and more.
Learn more: Introduction to the Admin Menu
Customizable Areas of Your Organizational Account
Several areas of your account can be customized. Contact support@citiprogram.org to request changes.
Enrollment Questions
Go to Admin > Enrollment Questions to view or manage active questions. These are shown to learners during affiliation.
Questions can be configured as one per page or all on one page. Learn more about response-driven questions.
Enrollment Instructions
Go to Admin > Enrollment Questions > Enrollment Instructions. These appear above the enrollment questions and can include organization-specific guidance.
Member Information Fields
Go to Admin > Profiles > Member Information Fields. You can modify the fields learners complete during affiliation and include them in reports.
Administrator Support
The Customer Success Team provides onboarding and ongoing support for administrators.
We offer the Organizational Maintenance Program to review your setup, recommend improvements, and answer questions.
Explore available training content in the CITI Program Course Catalog.
You can also demo available courses by affiliating with the "DEMO" institution.
Contact support at support@citiprogram.org or call 888-529-5929.
Learner Support
Learners can contact the support team for assistance with navigation, technical issues, or general questions.
Share this guide with learners: New Learner Instructions
Contact CITI Program
You can contact CITI Program staff for different types of inquiries:
- Technical support: support@citiprogram.org | 888-529-5929
- Billing inquiries: admin@citiprogram.org | 888-529-5929
- International support: support@citiprogram.org | +1-305-907-3100
Learn more about our team: Meet the Advisors
Subscribe for updates: Weekly Newsletter
Follow us on social media:
It is our pleasure to support you and your organization.
The CITI Program Customer Success Team