Troubleshooting

FAQs for student learners

Guide for retrieving your CITI Program username and/or resetting your password. Login/Log in Troubleshooting guide. There is no account in our records which matches your input.

Guide to changing, adding, or removing an affiliation and transferring module completion credit between them.

Notices about upcoming maintenance.

Guide if you received an email regarding course expiration and refresher requirements from the CITI Program. Renewal. Refresher. Retake a course. Take a course again.